New Admiral insurance campaign tackling pre-existing conditions
Comms agency The Folk Group has launched a new campaign with partner Admiral Insurance to help people navigate what they need to declare when taking out travel insurance.
The campaign is aimed at tackling a key behavioural gap where many are unclear which pre-existing medical conditions they should declare to insurers.
Titled Something to Declare?, the campaign has launched with a mock airline safety video starring BBC’s Richie Anderson. The film forms part of an earned-first strategy, combining consumer research, the costs of treatment abroad, commentary from Admiral’s in-house experts, and practical advice from Simon Calder.
The collaboration also saw Simon Calder and Admiral work together on a new online checklist to make declaring conditions easier for customers alongside a new email reminder service to prompt customers to declare everything, reinforcing the brand’s strategy of Always Looking Out For You.
Simultaneous to the PR campaign, Admiral has also launched online video content activity to drive awareness and consideration of Admiral’s travel insurance products.
Research commissioned as part of Something to Declare? found nearly six million Brits admitted to intentionally not declaring a medical condition, while 30% said they were unclear about what their policy covers.
Sharon Flaherty, CEO of The Folk Group, said: “Rather than leading with fear, we wanted to meet people in a recognisable holiday moment and use humour to make people aware of what needs to be declared to their travel insurer. The airline safety demonstration format immediately signals travel and highlights a moment most travellers don’t pay enough attention to; mirroring the same behaviour found when taking out travel insurance policies.
“As well as raising awareness, we knew it was important to do something that actually tackles the issue. That’s why we worked with Admiral to take steps towards simplifying the travel insurance process, creating a pre-travel checklist and plans to send more email reminders to customers who may have not declared all their medical conditions in the coming weeks.”
Head of Brand at Admiral Insurance, Katie Dulake, said: “We understand that travel insurance can be complicated for some people, particularly when it comes to pre-existing medical conditions, and we know there’s still some uncertainty around what people need to declare and why it matters.
“We wanted this campaign to tackle the issue in a way that felt relatable and genuinely helpful. Working with our PR partners The Folk Group, Something to Declare? was developed to stop people getting caught out, providing tools like our checklist to make the process clearer.”