What PR agencies with hotel clients should be doing this summer

Marta Warren

Dubai tourism is moving from disruption to recovery. After months of regional uncertainty, the city has stayed open. Aviation is expanding, major events are confirmed, and tourism authorities are preparing for the next growth phase.

But for UK travellers, a meaningful feeder market, the real return won’t happen in the middle of a Dubai summer. It begins in the planning window for October half term, winter sun, festive breaks and the 2026 peak season.

And that planning window is now. And it’s in the prompts. Not the press trips.

Dubai welcomed 1.47M British travellers last year. With ChatGPT accounting for more that 70% of UK AI search, a growing share of them use AI to shortlist hotels before they ever reach an online travel agency (OTA), a travel advisor or a hotel website.

That matters in the UAE especially, where luxury properties account for 44% of the hospitality market. When almost half the market is competing at the luxury end, the question is no longer simply which hotel has the strongest story. It is which hotel has the clearest, most verifiable story in the sources AI already trusts.

The uncomfortable truth about how AI recommends hotels

Getting coverage in a prestigious title is still valuable. But it is no longer the end point. The new question is whether that coverage helps a hotel appear when a UK traveller asks:

  • “Best luxury hotels in Dubai for couples”

  • “Best beach resorts in Dubai for October half term”

  • “Best family-friendly hotels in Dubai with a kids’ club”

Most won't appear. And the reason is rarely the quality of the coverage.

PR agencies tend to treat OTAs as distribution channels for bookings. AI treats them as evidence. Cloudbeds research found that over half of sources cited in AI hotel recommendations were OTAs, led by Tripadvisor, Booking.com and Expedia. If a luxury hotel does not read clearly on those platforms, it may not read clearly in AI.

The same logic applies to Google Business Profile. For location-based, intent-driven queries, what appears on Google Maps and in a hotel’s Google Business Profile can shape what AI surfaces. A luxury hotel can run a beautiful brand campaign and still lose AI visibility if the practical facts AI needs are inconsistent, vague or stale.

Earned media still matters enormously – Muck Rack’s analysis puts earned media at 84% of AI citations. But prestige alone is not sufficient. The most useful coverage is specific, crawlable, and written in language that maps to how travellers actually ask. The best coverage builds desire for humans and provides evidence for machines.

A 30-day AI shortlist brief agencies can run now

The temptation is to treat September as the restart point. But September is when travellers arrive, not when they decide. By the time occupancy reports show demand returning, the AI shortlists may already have been shaped.

  1. Build a seasonal prompt list. Translate the next peak periods into 25-40 real traveller questions. AI queries are decision prompts, not keywords.

  2. Find the sources behind the answers, not just the answers. Run your prompt list in ChatGPT, then spot-check across Copilot, Gemini and Perplexity. Note which sources informed the recommendations. Visit those sources and read how your client is actually being described. It’s the most instructive 90 minutes you can spend on a hotel account right now.

  3. Align the signals across the sources AI trusts. Once you’ve seen what the web is teaching the model, align core facts and differentiators across those same environments: exact location, who it’s best for, and named, verifiable assets. Consistency is what turns a hotel from mentioned into recognised.

  4. Earn coverage that reinforces the same proof points. Pitch and place stories that echo the same decision language travellers use and repeat the same verifiable specifics. Earned coverage should now be treated as signal reinforcement.

The question has changed.

The next phase of luxury hotel visibility will not only be won by the clients with the strongest stories. It will be won by those whose stories are clear, current and corroborated in the sources AI already trusts.

And that work starts now – before the tourists return.

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