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Unlocking the power of employee storytellers; the ultimate brand advocate

In the digital age, where every brand vies for attention in the crowded marketplace, storytelling has emerged as a powerful tool for connecting with consumers on a deeper level. Authentic narratives have the ability to resonate with audiences, evoke emotions, and foster meaningful relationships. While internal engagement campaigns are on the rise (example below) often brands invest heavily in external marketing efforts and overlook what is surely their most valuable audience.

PRmoment celebrated just last month an incredible employee engagement campaign whereby Bosch created a way to connect their 6000 employees – using an anniversary figure to encourage 125 acts of kindness – this shared goal and sense of community a great example of bringing colleagues together whilst staying true to the brand values.

Below are some guiding principles for involving this captive audience in your comms strategy;

Get the authenticity advantage

Consumers today are savvy. They can sniff out inauthenticity from a mile away. Traditional marketing tactics that rely solely on polished advertisements and scripted messaging often fall flat in today's transparent digital landscape. This is where employee storytellers shine. Employees bring authenticity to the storytelling process. Their experiences, perspectives, and personalities inject a genuine human element into the narrative that resonates with audiences on a visceral level.

Build trust and credibility

In an era plagued by skepticism and distrust, establishing credibility is paramount for brands. Employees, as insiders who intimately understand the company's culture, values, and products, are uniquely positioned to build trust with consumers. When employees share their stories, they lend credibility to the brand's narrative. Their first-hand experiences serve as social proof, validating the brand's claims and reassuring consumers that they can trust the company. This trust is invaluable in a competitive marketplace where consumers have endless choice.

Harness the human touch

Passion is contagious. When employees are passionate about their work and genuinely believe in the brand they represent, it shines through in their storytelling. This passion is infectious and can inspire customers, partners, and even other employees Their enthusiasm and genuine belief in the brand's mission and values make them powerful ambassadors in both online and offline spaces. Whether it's through social media posts, blog articles, or face-to-face interactions, employees have the ability to amplify the brand's message and foster a sense of community among customers and stakeholders

Empower colleagues with trust and tools

To harness the full potential of employee storytellers, brands must empower their workforce and provide them with the tools and resources they need to share their stories effectively. This includes fostering a culture of transparency and open communication, providing training and support for employees to develop their storytelling skills, and creating platforms and channels for employees to share their stories with the world

Additionally, we should recognize and celebrate employees who excel as storytellers, whether it's through internal recognition programs, employee spotlights, or incentives for participation. By valuing and amplifying the voices of their employees, brands can unlock a wealth of authentic stories that resonate with audiences and elevate the brand's narrative to new heights

Your colleagues are more than just cogs in the corporate machine—they are the heart and soul of your brand. By empowering them as storytellers, brands can harness the power of authenticity, build trust and credibility, inspire passion and advocacy, and foster meaningful connections with consumers. In an age where authenticity reigns supreme.

This PRmoment Internal Comms Review is written by Laura Leggetter, Co-Head of Communications, SEC Newgate.

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