£95,000 - £120,000 • Eurostar • London or Brussels
The Head of Internal Communications is a unique and central role at the heart of Eurostar's iconic brand and operation, responsible for internal communications for team members in the UK, Belgium, France and the Netherlands.
You'll act as an advisor to the Executive Committee and ensure that employees, particularly frontline, non-desk-based teams, are informed, engaged, and inspired by the company's goals and values. This includes overseeing all internal channels, managing a team and budget, being on the press on call roster and driving communications that support organisational change. You'll ensure consistent, clear messaging across a multilingual, multicultural, and unionised workforce.
A fantastic opportunity to join at an exciting time for international rail, helping shape the future of the company.
This is a permanent role based at either our London or Brussels office.
The close date for this role is Sunday, 9 November 2025.
Internal reference only: This is SEN1 / Grade H, Travel Services 4-5
We're Looking For Someone To:
- Develop and manage the company-wide internal communications strategy
- Lead the internal communication team, working closely with individual team members to develop their unique skills and potential
- Develop and manage the deployment of annual Eurostar plans and major projects to ensure all employees feel informed and involved in the direction of the company and its core objectives
- Advise the Executive Committee and leadership team on effective internal communications approaches
- Contribute to the direction of the wider Corporate Communications and DEI department as a senior leader in the team
- Lead, direct and improve all regular internal communications channels, including the newly launched intranet and magazine
- Lead and direct internal events including senior manager sessions, Eurostar's annual all-manager Connect conference and company webcasts
- Foster good relationships and networks around the business, especially within operational areas and HR
- Work closely with the media, public affairs, DEI and sustainability teams, as well as teams across the business to ensure consistency of messages
- Seek feedback on the effectiveness of internal communications and develop measurement methods to enhance efficiency and effectiveness of internal communications
- Prepare, monitor and control the annual internal communications budget within the Corporate Communications cost centre