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Why cyber crime has changed the rules of crisis communications

15th February 2017


Cyber crime is on the rise. It seems that rarely a week goes by without another "data hack" scandal hitting the headlines. All businesses, be they SMEs or large corporates, need to consider the risk and response to a data hack against the organisation.

Tony Neate, Chief Executive Get Safe Online outlines the seriousness of the threat casued by cyber crime:


The vast scale of the problem is illustrated below:

The cause and motivation behind data breaches varies, but 48% are malicious:

Jenny Fieldgate, head of technology at Red Consultancy on how can an organisation can prepare for a data crisis:

There are a number of elements to a data breach crisis that make them more complex than a traditional crisis, including the vast numbers of people that can be effected and length of time that the crisis can last for.

As with any crisis situation preparation is vital. Here are the four main stages that a comms team needs to navigate through a data breach crisis:

Here are five things you need to do if you are to prepare for a cyber crime incident on your company:

EE's Howard Jones on the most important part of your communications post a cyber crime data hack:



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