How would you respond to your customers and wider stakeholders if your product or service failed? The speed and immediacy of social media has changed the game from a crisis management perspective. PRmoment has put together a program of prominent communications experts to answer the question: How Should Brands Prepare for a Social Media Crisis?
Do you understand how your organisation should respond to a social crisis? How can brands use social media as an early warning system? How do you tackle negative sentiment online? Learn how to use social media as a customer relations tool in a crisis situation, and how to use it as a media relations tool in a crisis too.
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35-41 Folgate Street
E1 6BX London
The nearest tube station is Liverpool Street. Bank tube station is about a 15 minute walk away.
The directions from Liverpool Street Station:
Turn left out of the Bishopsgate exit at Liverpool Street Station.
Walk for approximately 5 minutes until you see Folgate Street on the right.
Turn right onto Folgate Street and walk for approximately 3 minutes.
Ketchum Pleon will be on the left.
Here is a map of the venue.